Terms and Conditions

Payment plans

 

We can work out a payment plan that can work with your budget up to 3 months. Just give us a call and we can go over all the details.

 

Deposits and purchases on Animals - There is a 25% Non refundable deposit to hold any animal. So Please be sure that you intend to purchase the animal before entering into a payment agreement. Any payments made are non-refundable. We can offer a credit for payments made to be applied to other animals in the event that you are unable to fulfill your commitment but you will lose your deposit.

If for any reason we can not supply your animal your money will be refunded promptly.



Live Arrival Guarantee: Any and all animals are guaranteed to arrive alive, in good health, and correctly sexed. If you are not satisfied with your purchase, I must be notified within the first 4 hours of receipt. Animals will only be guaranteed with appropriate shipping temperatures, nothing below 40 and nothing above 90. Also, you must be there to accept the package; otherwise the guarantee will have to be void… Although I do prefer to ship only on Monday-Wednesday, I am very flexible with shipping and happy to work out the best shipping date suited for you to accept the package. Shipping will typically be done through Fedex Next Day Air.

 

We cannot be responsible for items lost or damaged in the mail. Although insurance is optional, we recommend that you request that your order be insured for an additional fee. That way, if your order is damaged or lost in transit, you may file an insurance claim for your damage or lost property. Again, once it leaves our building, we have no control over what FedEx does, so PLEASE get your purchase insured. Just request insurance when you place your order, and we'll take care of the rest.



Shipping Methods/Live Reptiles are FedEx overnight. Not responsible for carrier delays beyond our control.

Additional terms may apply. We withhold the right to change our terms at any time.

 

Please open your boxes and inspect your order after signing the delivery receipt. We expect all shipments to be picked up within 4 hours of arrival if held at a FedEx location for pick up.

 

Check or money orders welcome.

 

First Email us your order and we will give you your total with shipping. Checks will be held for 10 days to clear.